Contact us

If you or someone near you needs urgent help, the section below points you to the right place. For everything else, send a message using the form, or use one of the direct routes underneath it.

If you need urgent help

If life is in danger, call 999.

For urgent medical help that is not life-threatening, call NHS 111.

If you are struggling to cope, call Samaritans free on 116 123. The line is open at any time.

The National Emergencies Trust funds local charities and community groups after an emergency. We do not support individuals directly, and we do not run a helpline. To see how our funding reaches people after an emergency, read about our appeal network.

Send us a message

Use this form for any enquiry. Choose what your message is about, and it reaches the right team.

General enquiries

Our FAQs answer the questions we hear most, so start there.

If you still need us, use the form above or email info@nationalemergenciestrust.org.uk (opens in a new tab). We reply within 5 working days.

Media enquiries

For media enquiries, email media@nationalemergenciestrust.org.uk (opens in a new tab).

If you are a journalist hoping to speak with someone affected by a past emergency, contact us first to find out whether we can help. Please read our responsible reporting guidance before you get in touch.

Key Principles for Responsible Media Reporting (PDF, 96KB) (opens in a new tab)

Fundraising and corporate partnerships

To raise money for the Trust, or to talk about becoming a corporate patron, email fundraising@nationalemergenciestrust.org.uk (opens in a new tab).

Feedback, compliments and complaints

Tell us what we did well, or where we fell short. Send feedback, a compliment or a complaint through the form above, choosing "Feedback, compliment or complaint".

You can also read our complaints, compliments and feedback policy.