Accessibility statement

What this means for you

We want as many people as possible to be able to use this website.

We are working to a recognised standard called WCAG 2.2 AA.

If something on this website is hard to use, tell us. Email complaints@nationalemergenciestrust.org.uk (opens in a new tab) or use our complaints form. We will acknowledge what you tell us within 30 days.

If you need anything on this website in another format, ask us. We can provide large print, easy read and audio, and other languages where we reasonably can. Email info@nationalemergenciestrust.org.uk (opens in a new tab). We will reply within 14 days.

What this statement covers

This statement covers the website at nationalemergenciestrust.org.uk.

It does not cover other websites we link to. When you give a donation you leave this website and go to a donation page run by Beacon. We do not control that page, so this statement does not cover it.

Using this website

You should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300 per cent without the text spilling off the screen
• move around the website using a keyboard on its own
• move around the website using speech recognition software
• listen to the website using a screen reader, including recent versions of JAWS, NVDA and VoiceOver

We have kept the words on this website as simple as we can.

AbilityNet (opens in a new tab) has advice on making your device easier to use if you have a disability.

The standard we are working to

The Web Content Accessibility Guidelines set out how to make a website easier to use. People shorten the name to WCAG. Version 2.2 is the current version, published in October 2023.

WCAG has three levels: A, AA and AAA. AA is the level most organisations work to. It is the level used to judge whether a website is accessible enough.

This website is partially compliant with WCAG 2.2 AA (opens in a new tab). Our web pages meet the standard, but some of our PDF documents do not. They are listed below.

How accessible this website is

Some of our PDF documents are not fully accessible. These are:

• our five annual reports, from the year 2020 to 2021 up to the year 2024 to 2025
• our Coronavirus Appeal final report and our week 12 and week 24 updates
• the Bee the Difference report
• the Stories After the Storms report

These documents do not have the hidden labels (tags) that screen readers use to find headings, lists and tables, and they do not have a document title. A screen reader can read their text, but may not tell you how it is set out. This fails WCAG 2.2 success criteria 1.3.1 (info and relationships) and 2.4.2 (page titled).

Two other documents, our key principles for responsible media reporting and our postal donation form, do have tags but do not have a document title. This also fails success criterion 2.4.2 (page titled).

We are working with our designers to replace the annual reports with accessible versions. The older reports are kept as a record of our past work, and we may not replace them. If you need any of these documents in another format, ask us and we will provide it.

If you find something else that does not work for you, please tell us. We will add it to this page and say what we plan to do about it.

Asking for information in another format

If you need anything on this website in another format, ask us. We can provide large print, easy read and audio, and other languages where we reasonably can.

Email info@nationalemergenciestrust.org.uk (opens in a new tab)

Write to us at National Emergencies Trust, London Scottish House, 95 Horseferry Road, London, SW1P 2DX

We will reply within 14 days. Tell us what you need and which format suits you.

Reporting a problem with this website

We want to know when something on this website does not work for you.

Use our complaints form

Email complaints@nationalemergenciestrust.org.uk (opens in a new tab)

Write to us at National Emergencies Trust, London Scottish House, 95 Horseferry Road, London, SW1P 2DX

We will acknowledge what you tell us within 30 days, look into it, keep you updated and tell you the outcome.

If you are not happy with our reply

You can get free advice from the Equality Advisory and Support Service. They give information and support on discrimination and human rights to people in England, Scotland and Wales. They do not give legal advice.

Telephone 0808 800 0082

Textphone 0808 800 0084

Website equalityadvisoryservice.com (opens in a new tab), which has a contact form, a live chat service and help in British Sign Language

Write to FREEPOST EASS HELPLINE FPN6521

The law behind this statement

The Equality Act 2010 requires us to make reasonable adjustments so that disabled people are not put at a substantial disadvantage. Giving information in an accessible format is one of those adjustments.

The duty is anticipatory. That means we plan for access needs in advance rather than waiting until someone asks.

The Equality and Human Rights Commission code of practice for services, public functions and associations came into force on 5 August 2026. It confirms that a website counts as a service under Part 3 of the Equality Act 2010.

The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 apply to public sector organisations. We are not a public sector organisation, so those regulations do not apply to us. We work to WCAG 2.2 AA and set this statement out in the way government services do because it is good practice.

How we prepared this statement

This statement was prepared on 1 September 2026. It was last reviewed on 28 October 2026.

We tested this website against WCAG 2.2 AA on 27 October 2026:

• automated checks run each time the website changes: on every type of page at a desktop screen width, and on the main pages at a phone screen width
• we checked seven typical pages with the WAVE accessibility tool, including the home page, the contact page, a news article, the ways to donate page and the complaints form
• a tester used the home page, a news article and the contact page with the NVDA screen reader in Chrome on Windows, and with VoiceOver in Safari on an iPhone
• we checked the website in the main web browsers and at different screen widths
• we checked every PDF document on the website for tags and a document title

This testing found one problem on the web pages: screen readers skipped the titles of the cards on the home page and on other pages that use the same cards. We fixed this on 28 October 2026.

We will review this statement by 28 October 2027, and sooner if we make a major change to the website.

Key terms

Accessibility. How easy something is to use for everyone, including disabled people.

Assistive technology. Software or equipment that helps someone use a computer or phone. Screen readers and speech recognition software are two kinds.

Screen reader. Software that reads out what is on a screen, or sends it to a braille display.

Reasonable adjustment. A change an organisation makes so that a disabled person is not put at a disadvantage. What counts as reasonable depends on the situation.

WCAG 2.2 AA. The middle level of the Web Content Accessibility Guidelines, version 2.2. The level most organisations work to.

About us

National Emergencies Trust is a registered charity in England and Wales (charity number 1182809) and a registered Scottish charity (charity number SC050062). Registered office: London Scottish House, 95 Horseferry Road, London, SW1P 2DX.