Make a complaint

Before you start

If someone is in immediate danger, call 999.

If you would rather not use this form, you can email complaints@nationalemergenciestrust.org.uk (opens in a new tab) or write to National Emergencies Trust, London Scottish House, 95 Horseferry Road, London, SW1P 2DX.

This form asks for your name and email address so that we can reply. If you would rather stay anonymous, please write to us at the postal address instead. We will still look into what you tell us, but we will not be able to reply.

There is no time limit on filling in this form. Take as long as you need.

The form

What happens to what you send us

We email your complaint to our complaints inbox. We do not store it on this website.

We will send you a copy of what you have sent, so you have a record of it.

We will let you know we have your complaint within 30 days. In most cases you will hear from us sooner. We will look into it, keep you updated, and tell you the outcome.

You have the right to complain to us about how we use your personal information, and to the Information Commission. Our privacy policy explains how we handle the information you give us here.